Refund policy

At Goldie Gel, we want you to love your products. If there’s an issue, we’re here to help.

Change of Mind

We do not offer refunds or exchanges for change of mind due to hygiene reasons.

 

Faulty or Damaged Items

If your item arrives damaged, faulty or incorrect, please email us at [your email] within 7 days of receiving your order with:

• Your order number
• Photos of the product and packaging
  We will replace or refund the item.

Allergies & Reactions

We are not responsible for reactions caused by misuse or individual sensitivity. Always patch test before use.

Return Shipping

If a return is approved, products must be unused and in original packaging. Return shipping is at the customer’s expense unless the item was faulty.